Frequently Asked Questions

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FREQUENTLY ASKED QUESTIONS

Do you have any questions? We’ll answer your most common doubts and inquiries.

You can also contact us – we’ll be happy to assist you.

📞 +34 972 747 000 (option #1 Reception/Reservations)
📧 reserves@elsroures.com

Check-in time for Accommodations: from 4:00 PM. However, during Easter and summer, this time may be extended until 5:00 PM.

Check-in time for Pitches: at 1:00 PM.

Check-out time for Accommodations and Pitches: at 12:00 PM (during Easter, from June 24 to September 15, and during Christmas holidays, check-out at 11AM for accomodations). Please check with reception for other options.

Cancellation and Modification Policy:
Low Season Cancellations:

  • More than 15 days before the arrival date:The amount paid can be refunded, subject to a €10 cancellation fee, or the total amount can be kept as credit for a future stay within the next 12 months.
  • Between 8 and 15 days before the arrival date:50% of the paid amount can be refunded, or the full amount can be kept for use in another stay within one year.
  • 7 days or less before the arrival date:No refunds will be given, nor can the amount be kept for future bookings.

High Season Cancellations: (Public holidays, festive periods, Easter, from 20th june until September 11, and Christmas).

  • More than 30 days before the arrival date:The amount paid can be refunded, subject to a €90 cancellation fee, or 100% of the amount can be kept as credit for a future stay within the next 12 months.
  • Between 16 and 30 days before the arrival date:50% of the paid amount can be refunded, or 90% of the amount can be kept as credit for a new stay within the next 12 months (minimum amount penalty of €90 will apply in this case).
  • 15 days or less before the arrival date:No refunds will be issued, nor can the amount be kept for future bookings.
  • Any modifications must be requested in writing to reserves@elsroures.com at least 15 days before the arrival date.
  • If the modification involves higher prices, the difference must be paid. If it results in lower prices, no refund or compensation will be given.
  • Any modification will involve a recalculation of the deposit amount.
  • Changing dates is considered a new booking and is therefore subject to the current cancellation policy.
  • If the stay is not completed, no refund will be provided for unused nights.
  • Weather conditions are not valid grounds for cancellation.
  • Yes, Camping Els Roures offers free Wi-Fi. We have several antennas distributed throughout the campsite.
  • During periods of high occupancy in the Camprodon Valley area, the connection may be slower due to high demand.
  • Yes, visits are allowed at the campsite, but only for guests staying there.
  • The main guest must receive their visitors at reception upon arrival and ensure they are properly registered. To do this, visitors must present their ID and pay the corresponding entry fee.
  • Visitors may use the facilities throughout the day but are not allowed to stay overnight. If they wish to stay overnight, they must pay the corresponding overnight fee.
  • During July and August, visitors are not allowed to bring dogs (pets).
  • Yes, the TER River (which originates in Ulldeter) is just a 5-minute walk away.
  • You can go for a hike and even bring your pet along.

BUNGALOWS – APARTMENTS – ROOMS:

What time can we check into the accommodation (CHECK-IN)?
Check-in time for accommodations is from 4:00 PM. However, during Easter and summer, this time is extended until 5:00 PM. If you are staying on a pitch, check-in is from 1:00 PM.
Please check with reception in advance for the possibility of early check-in (in low season) by paying the corresponding supplement.

Can the maximum capacity of people in an accommodation be exceeded?
For safety reasons, it is strictly prohibited to exceed the maximum number of occupants for the reserved accommodation type. A baby or child counts as a person and as an occupant.

Do we need to bring bed linen?

  • Bed linen is included in all Bungalows.
  • Bed linen is not included in the Nordic Apartments.
  • Towels are not included in any accommodation, except in the hostel rooms, where both bed linen and towels are included.

How does cleaning work in the accommodations?
Camping Els Roures does not offer a cleaning service during the stay. The accommodation must be returned in good condition (trash removed, no residues or damage, and furniture in its original position). Don’t forget to collect all your belongings.

  • Bed linen change: For stays longer than 8 nights, a change of sheets is provided halfway through the stay. For additional changes, an extra fee will apply according to the current rate.

Are there cleaning or bathroom products in the accommodation?

  • Bathroom products: No toiletries are provided in any accommodation. However, two rolls of toilet paper are provided as a courtesy.
  • Cleaning products: A kitchen cleaning kit is provided, including a sponge, soap, cloth, trash bag, and one dishwasher tablet (in all accommodations with kitchens).
  • All Bungalows and Apartments have a broom, mop, and bucket.

Is there air conditioning and heating?

  • The Bungalows do not have air conditioning. Only the Nordic Apartments have AIR CONDITIONING (for summer use).
  • All accommodations have HEATING and come with duvet covers.

Is there a coffee maker, dishwasher, oven, hairdryer, blender, etc.?

  • Coffee Maker: All Bungalows and Nordic Apartments have a Nespresso coffee machine, except the Natura Bungalows for 2 people, which have an Italian coffee maker.
  • Dishwasher: All Bungalows and Nordic Apartments have a dishwasher, except the Natura Bungalows for 2 people.
  • Microwave: All Bungalows and Nordic Apartments have a microwave, but none have an oven.
  • Hairdryer and Blender: You can request these at reception.

Can we have a BBQ?

  • All Bungalows have a private barbecue. Only charcoal barbecues are allowed, and charcoal can be purchased at the campsite supermarket.
  • The Nordic Apartments do not have individual barbecues, but there is a communal terrace (for exclusive use by apartment guests) equipped with a barbecue, tables, and benches.

What time do we need to check out? Can we check out later?

  • Check-out time for accommodations and pitches is 12:00 PM.
  • You can check with reception the day before your departure to see if a late check-out is possible, with the corresponding supplement.
  • Note: Although the accommodation or pitch must be vacated at the designated time, you can continue using the campsite facilities until 5:00 PM, always upon request at reception.

Are pets allowed?

  • Pets are allowed in most Bungalows (each bungalow description specifies whether pets are allowed).
  • Pets are not allowed in the Nordic Apartments or hostel rooms. Max. weight 25kg
  • Pets are subject to a supplement. We do not accept breeds classified as dangerous (PPP) or their crossbreeds, according to current regulations.

Can we park the car inside the campsite?

  • All Bungalows have a parking space, except for Natura Bungalows for 2 people and Natura Suite Bungalows for 2 people. These guests can enter and exit with their car for loading/unloading but must park on the public road afterward.
  • Nordic Apartments and hostel rooms do not have parking inside the campsite. Guests must park on the public road and go to reception for check-in.

PITCHES:

What time can we check in and check out of the pitches?

  • Check-in for pitches is from 1:00 PM and no later than 9:30 PM during the winter months when it gets dark earlier.
  • Check-out time is 12:00 PM.
  • You can check with reception the day before departure for the possibility of a late check-out, subject to the corresponding supplement.
  • Although the pitch must be vacated, you can continue using the campsite facilities until 5:00 PM, always upon request at reception.

What is the size of the pitches?

  • The campsite is located in an oak forest, so all pitches are different in size and shape.
  • Therefore, we always ask for the measurements of your caravan (including the drawbar), motorhome, van, or tent to assign the most suitable pitch.

Are pets allowed on the pitches?

  • Yes, pets are allowed on the pitches (maximum of 2 pets per pitch).
  • We do not accept breeds classified as dangerous (PPP) or their crossbreeds.
  • Pets are subject to a supplement.