{"id":17467,"date":"2023-11-20T12:04:38","date_gmt":"2023-11-20T11:04:38","guid":{"rendered":"https:\/\/mflhhmub.lucusprueba.es\/?page_id=17467"},"modified":"2025-10-22T18:36:19","modified_gmt":"2025-10-22T16:36:19","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/elsroures.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull cover-page is-style-no-margin cover-animate\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"800\" class=\"wp-block-cover__image-background wp-image-693\" alt=\"\" src=\"https:\/\/elsroures.com\/wp-content\/uploads\/bungalows-natura-2-09.webp\" data-object-fit=\"cover\" srcset=\"https:\/\/elsroures.com\/wp-content\/uploads\/bungalows-natura-2-09.webp 1600w, https:\/\/elsroures.com\/wp-content\/uploads\/bungalows-natura-2-09-1024x512.webp 1024w, https:\/\/elsroures.com\/wp-content\/uploads\/bungalows-natura-2-09-768x384.webp 768w, https:\/\/elsroures.com\/wp-content\/uploads\/bungalows-natura-2-09-1536x768.webp 1536w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-20 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-f843088e wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-large-font-size\"><strong>Frequently Asked Questions<\/strong><\/h3>\n\n\n<div id=\"wp-block-booking-widget-block_21eeba6e66fad124b0e640ee9cd7fecf\" class=\"wp-block-booking-widget margin-bottom animation--init has-text-align-left margin-bottom animation--init\">\n        <div class=\"booking-widget-wrapper\"><script>\n            document.addEventListener('DOMContentLoaded', function () {\n\n                var widget = new MasterWidget('widgetBookingContainer2100', {\n                    lang: 'en',idProperty: '64',class: 'widget_columns',categoryIds: [4,16],target: '_blank',dropdown: true,\n                    url: 'https:\/\/booking.elsroures.com'\n                });\n\n\n            });\n\n            <\/script><div id=\"widgetBookingContainer2100\"> <\/div><\/div>\n        <div class=\"booking-button-wrapper\"><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n<div class=\"yoast-breadcrumbs\"><span><span><a href=\"https:\/\/elsroures.com\/en\/\">Home<\/a><\/span> \u00bb <span class=\"breadcrumb_last\" aria-current=\"page\">Frequently Asked Questions<\/span><\/span><\/div>\n\n\n<p class=\"has-text-align-center has-blank-green-color has-text-color has-link-color has-large-font-size wp-elements-4602e579bf5d017ef9fbae1f12c6ccc8\"><strong>FREQUENTLY ASKED QUESTIONS<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\">Do you have any questions? We\u2019ll answer your most common doubts and inquiries.<\/p>\n\n\n\n<p class=\"has-text-align-center\">You can also contact us \u2013 we\u2019ll be happy to assist you.<\/p>\n\n\n\n<p class=\"has-text-align-center\">\ud83d\udcde +34 972 747 000 (option #1 Reception\/Reservations)<br>\ud83d\udce7 <a href=\"mailto:reserves@elsroures.com\">reserves@elsroures.com<\/a><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group alignwide is-layout-constrained wp-block-group-is-layout-constrained\">  \n    <input id=\"cb-block_b36d8dd908c48c090fe992838e7acefd\" type=\"checkbox\" class=\"cb alignwide\">\n    <label for=\"cb-block_b36d8dd908c48c090fe992838e7acefd\" class=\"dropdown-title icon-plus\">\n        <h4>Check-in time for accomodations or plot:<\/h4>\n    <\/label>\n    <div class=\"dropdown-content\">\n        \n\n<p><strong>Check-in time for Accommodations:<\/strong> from 4:00 PM. However, during Easter and summer, this time may be extended until 5:00 PM.<\/p>\n\n\n\n<p><strong>Check-in time for Pitches:<\/strong> at 1:00 PM.<\/p>\n\n\n\n<p><strong>Check-out time for Accommodations and Pitches:<\/strong> at 12:00 PM (during Easter, from June 24 to September 15, and during Christmas holidays, check-out at 11AM for accomodations). Please check with reception for other options.<\/p>\n\n    \n    <\/div>\n\n\n\n<div class=\"wp-block-group alignwide is-layout-constrained wp-block-group-is-layout-constrained\">  \n    <input id=\"cb-block_08f813b31b37b5b28620f471dfe33b68\" type=\"checkbox\" class=\"cb alignwide\">\n    <label for=\"cb-block_08f813b31b37b5b28620f471dfe33b68\" class=\"dropdown-title icon-plus\">\n        <h4>Can I cancell or change a reservation?<\/h4>\n    <\/label>\n    <div class=\"dropdown-content\">\n        \n\n<p><strong>Cancellation and Modification Policy<\/strong>:<br><strong>Low Season Cancellations<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>More than 15 days before<\/strong>&nbsp;the arrival date:The amount paid can be&nbsp;<strong>refunded<\/strong>, subject to a&nbsp;<strong>\u20ac10 cancellation fee<\/strong>, or the total amount can be&nbsp;<strong>kept as credit<\/strong>&nbsp;for a future stay within the&nbsp;<strong>next 12 months<\/strong>.<\/li>\n\n\n\n<li><strong>Between 8 and 15 days before<\/strong>&nbsp;the arrival date:<strong>50% of the paid amount<\/strong>&nbsp;can be refunded, or the&nbsp;<strong>full amount<\/strong>&nbsp;can be kept for use in another stay within&nbsp;<strong>one year<\/strong>.<\/li>\n\n\n\n<li><strong>7 days or less before<\/strong>&nbsp;the arrival date:No refunds will be given, nor can the amount be kept for future bookings.<\/li>\n<\/ul>\n\n\n\n<p><strong>High Season Cancellations<\/strong>: (<em>Public holidays, festive periods, Easter, from 20th june until September 11, and Christmas<\/em>).<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>More than 30 days before<\/strong>&nbsp;the arrival date:The amount paid can be&nbsp;<strong>refunded<\/strong>, subject to a&nbsp;<strong>\u20ac90 cancellation fee<\/strong>, or <strong>100% of the amount<\/strong>&nbsp;can be kept as credit for a future stay within the&nbsp;<strong>next 12 months<\/strong>.<\/li>\n\n\n\n<li><strong>Between 16 and 30 days before<\/strong>&nbsp;the arrival date:<strong>50% of the paid amount<\/strong>&nbsp;can be refunded, or <strong>90% of the amount<\/strong>&nbsp;can be kept as credit for a new stay within the next&nbsp;<strong>12 months<\/strong>&nbsp;(<strong>minimum amount penalty of \u20ac90<\/strong>&nbsp;will apply in this case).<\/li>\n\n\n\n<li><strong>15 days or less before<\/strong>&nbsp;the arrival date:No refunds will be issued, nor can the amount be kept for future bookings.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Any modifications must be&nbsp;<strong>requested in writing<\/strong>&nbsp;to&nbsp;<strong><a>reserves@elsroures.com<\/a><\/strong>&nbsp;at least&nbsp;<strong>15 days before<\/strong>&nbsp;the arrival date.<\/li>\n\n\n\n<li>If the modification involves&nbsp;<strong>higher prices<\/strong>, the difference must be paid. If it results in&nbsp;<strong>lower prices<\/strong>, no refund or compensation will be given.<\/li>\n\n\n\n<li>Any modification will involve a&nbsp;<strong>recalculation<\/strong>&nbsp;of the deposit amount.<\/li>\n\n\n\n<li>Changing dates is considered a&nbsp;<strong>new booking<\/strong>&nbsp;and is therefore subject to the&nbsp;<strong>current cancellation policy<\/strong>.<\/li>\n\n\n\n<li>If the stay is&nbsp;<strong>not completed<\/strong>, no refund will be provided for unused nights.<\/li>\n\n\n\n<li><strong>Weather conditions<\/strong>&nbsp;are&nbsp;<strong>not valid grounds<\/strong>&nbsp;for cancellation.<\/li>\n<\/ul>\n\n    \n    <\/div>\n<\/div>\n\n\n  \n    <input id=\"cb-block_a82bb0d88a25f1f9e60fb7a939631f41\" type=\"checkbox\" class=\"cb alignwide\">\n    <label for=\"cb-block_a82bb0d88a25f1f9e60fb7a939631f41\" class=\"dropdown-title icon-plus\">\n        <h4>\u00bfIs WIFI available?<\/h4>\n    <\/label>\n    <div class=\"dropdown-content\">\n        \n\n<ul class=\"wp-block-list\">\n<li>Yes, Camping Els Roures offers free Wi-Fi. We have several antennas distributed throughout the campsite.<\/li>\n\n\n\n<li>During periods of high occupancy in the Camprodon Valley area, the connection may be slower due to high demand.<\/li>\n<\/ul>\n\n    \n    <\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n  \n    <input id=\"cb-block_a0d0c2d58478d37a0a7164342751ba17\" type=\"checkbox\" class=\"cb\">\n    <label for=\"cb-block_a0d0c2d58478d37a0a7164342751ba17\" class=\"dropdown-title icon-plus\">\n        <h4>Are visits allowed at the campsite?<\/h4>\n    <\/label>\n    <div class=\"dropdown-content\">\n        \n\n<ul class=\"wp-block-list\">\n<li>Yes, visits are allowed at the campsite, but only for guests staying there.<\/li>\n\n\n\n<li>The main guest must receive their visitors at reception upon arrival and ensure they are properly registered. To do this, visitors must present their ID and pay the corresponding entry fee.<\/li>\n\n\n\n<li>Visitors may use the facilities throughout the day but are not allowed to stay overnight. If they wish to stay overnight, they must pay the corresponding overnight fee.<\/li>\n\n\n\n<li><strong>During July and August, visitors are not allowed to bring dogs <\/strong>(pets).<\/li>\n<\/ul>\n\n    \n    <\/div>\n\n\n  \n    <input id=\"cb-block_a499b9ce333940816298457eca4f19d0\" type=\"checkbox\" class=\"cb\">\n    <label for=\"cb-block_a499b9ce333940816298457eca4f19d0\" class=\"dropdown-title icon-plus\">\n        <h4>Is there a river nearby?<\/h4>\n    <\/label>\n    <div class=\"dropdown-content\">\n        \n\n<ul class=\"wp-block-list\">\n<li>Yes, the TER River (which originates in Ulldeter) is just a 5-minute walk away.<\/li>\n\n\n\n<li>You can go for a hike and even bring your pet along.<\/li>\n<\/ul>\n\n    \n    <\/div>\n\n\n\n<p class=\"has-blank-green-color has-text-color has-link-color has-normal-font-size wp-elements-284eb33239f0e9f3b1ac28b161a50b8b\"><strong>BUNGALOWS \u2013 APARTMENTS \u2013 ROOMS:<\/strong><\/p>\n\n\n\n<p><strong>What time can we check into the accommodation (CHECK-IN)?<\/strong><br>Check-in time for accommodations is from 4:00 PM. However, during Easter and summer, this time is extended until 5:00 PM. If you are staying on a pitch, check-in is from 1:00 PM.<br>Please check with reception in advance for the possibility of early check-in (in low season) by paying the corresponding supplement.<\/p>\n\n\n\n<p><strong>Can the maximum capacity of people in an accommodation be exceeded?<\/strong><br>For safety reasons, it is strictly prohibited to exceed the maximum number of occupants for the reserved accommodation type. A baby or child counts as a person and as an occupant.<\/p>\n\n\n\n<p><strong>Do we need to bring bed linen?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bed linen is included in all Bungalows.<\/li>\n\n\n\n<li>Bed linen is <em>not<\/em> included in the Nordic Apartments.<\/li>\n\n\n\n<li>Towels are not included in any accommodation, except in the hostel rooms, where both bed linen and towels are included.<\/li>\n<\/ul>\n\n\n\n<p><strong>How does cleaning work in the accommodations?<\/strong><br>Camping Els Roures does not offer a cleaning service during the stay. The accommodation must be returned in good condition (trash removed, no residues or damage, and furniture in its original position). Don\u2019t forget to collect all your belongings.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Bed linen change:<\/strong> For stays longer than 8 nights, a change of sheets is provided halfway through the stay. For additional changes, an extra fee will apply according to the current rate.<\/li>\n<\/ul>\n\n\n\n<p><strong>Are there cleaning or bathroom products in the accommodation?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Bathroom products:<\/strong> No toiletries are provided in any accommodation. However, two rolls of toilet paper are provided as a courtesy.<\/li>\n\n\n\n<li><strong>Cleaning products:<\/strong> A kitchen cleaning kit is provided, including a sponge, soap, cloth, trash bag, and one dishwasher tablet (in all accommodations with kitchens).<\/li>\n\n\n\n<li>All Bungalows and Apartments have a broom, mop, and bucket.<\/li>\n<\/ul>\n\n\n\n<p><strong>Is there air conditioning and heating?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The Bungalows do not have air conditioning. Only the Nordic Apartments have AIR CONDITIONING (for summer use).<\/li>\n\n\n\n<li>All accommodations have HEATING and come with duvet covers.<\/li>\n<\/ul>\n\n\n\n<p><strong>Is there a coffee maker, dishwasher, oven, hairdryer, blender, etc.?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Coffee Maker:<\/strong> All Bungalows and Nordic Apartments have a Nespresso coffee machine, except the Natura Bungalows for 2 people, which have an Italian coffee maker.<\/li>\n\n\n\n<li><strong>Dishwasher:<\/strong> All Bungalows and Nordic Apartments have a dishwasher, except the Natura Bungalows for 2 people.<\/li>\n\n\n\n<li><strong>Microwave:<\/strong> All Bungalows and Nordic Apartments have a microwave, but <strong>none<\/strong> have an oven.<\/li>\n\n\n\n<li><strong>Hairdryer and Blender:<\/strong> You can request these at reception.<\/li>\n<\/ul>\n\n\n\n<p><strong>Can we have a BBQ?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All Bungalows have a private barbecue. Only charcoal barbecues are allowed, and charcoal can be purchased at the campsite supermarket.<\/li>\n\n\n\n<li>The Nordic Apartments do not have individual barbecues, but there is a communal terrace (for exclusive use by apartment guests) equipped with a barbecue, tables, and benches.<\/li>\n<\/ul>\n\n\n\n<p><strong>What time do we need to check out? Can we check out later?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check-out time for accommodations and pitches is <strong>12:00 PM<\/strong>.<\/li>\n\n\n\n<li>You can check with reception the day before your departure to see if a late check-out is possible, with the corresponding supplement.<\/li>\n\n\n\n<li><strong>Note:<\/strong> Although the accommodation or pitch must be vacated at the designated time, you can continue using the campsite facilities until <strong>5:00 PM<\/strong>, always upon request at reception.<\/li>\n<\/ul>\n\n\n\n<p><strong>Are pets allowed?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pets are allowed in most Bungalows (each bungalow description specifies whether pets are allowed).<\/li>\n\n\n\n<li>Pets are <strong>not allowed<\/strong> in the Nordic Apartments or hostel rooms. Max. weight 25kg<\/li>\n\n\n\n<li>Pets are subject to a supplement. We do <strong>not<\/strong> accept breeds classified as dangerous (PPP) or their crossbreeds, according to current regulations.<\/li>\n<\/ul>\n\n\n\n<p><strong>Can we park the car inside the campsite?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All Bungalows have a parking space, <strong>except<\/strong> for Natura Bungalows for 2 people and Natura Suite Bungalows for 2 people. These guests can enter and exit with their car for loading\/unloading but must park on the public road afterward.<\/li>\n\n\n\n<li>Nordic Apartments and hostel rooms do <strong>not<\/strong> have parking inside the campsite. Guests must park on the public road and go to reception for check-in.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"has-blank-green-color has-text-color has-link-color has-large-font-size wp-elements-f927871b26048acf4b24157c13bea924\"><strong>PITCHES:<\/strong><\/p>\n\n\n\n<p><strong>What time can we check in and check out of the pitches?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check-in for pitches is from <strong>1:00 PM<\/strong> and no later than <strong>9:30 PM<\/strong> during the winter months when it gets dark earlier.<\/li>\n\n\n\n<li>Check-out time is <strong>12:00 PM<\/strong>.<\/li>\n\n\n\n<li>You can check with reception the day before departure for the possibility of a late check-out, subject to the corresponding supplement.<\/li>\n\n\n\n<li>Although the pitch must be vacated, you can continue using the campsite facilities until <strong>5:00 PM<\/strong>, always upon request at reception.<\/li>\n<\/ul>\n\n\n\n<p><strong>What is the size of the pitches?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The campsite is located in an oak forest, so all pitches are different in size and shape.<\/li>\n\n\n\n<li>Therefore, we always ask for the measurements of your caravan (including the drawbar), motorhome, van, or tent to assign the most suitable pitch.<\/li>\n<\/ul>\n\n\n\n<p><strong>Are pets allowed on the pitches?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Yes, pets are allowed on the pitches (maximum of <strong>2 pets<\/strong> per pitch).<\/li>\n\n\n\n<li>We do <strong>not<\/strong> accept breeds classified as dangerous (PPP) or their crossbreeds.<\/li>\n\n\n\n<li>Pets are subject to a supplement.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>FREQUENTLY ASKED QUESTIONS Do you have any questions? We\u2019ll answer your most common doubts and inquiries. You can also contact us \u2013 we\u2019ll be happy&#8230;<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":9,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-17467","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions | Els Roures<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/elsroures.com\/en\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions | Els Roures\" \/>\n<meta property=\"og:description\" content=\"FREQUENTLY ASKED QUESTIONS Do you have any questions? 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